Five examples of companies in Norway that are known for providing great customer service


Norway, known for its stunning landscapes and high quality of life, is also home to businesses renowned for exceptional customer service. This attribute is a cornerstone for success in today's competitive market. Here are five examples of Norwegian companies that have set high standards in customer service, contributing to their strong reputations both domestically and internationally.

1. DNB

DNB, Norway's largest financial services group, offers a wide range of banking and financial services to personal and corporate customers. What sets DNB apart is its commitment to customer service. The bank has invested heavily in digital solutions, making banking more accessible and convenient for its customers. Their customer service team is known for being knowledgeable and responsive, providing assistance through various channels including social media, which is a testament to their adaptability and focus on customer satisfaction.

2. Norwegian Air Shuttle

Norwegian Air Shuttle, commonly known as Norwegian, is one of the largest airlines in Scandinavia and is known for its low-cost model. Despite the challenges that come with keeping costs low, Norwegian has maintained a focus on customer service. The airline offers a user-friendly booking system, a generous loyalty program, and responsive customer service. Their efforts to ensure customer satisfaction, even during the travel industry's most challenging times, have earned them a loyal customer base.

3. Telenor

Telenor, a major Norwegian telecommunications company, operates across Scandinavia and Asia, and is celebrated for its customer service. The company has leveraged technology to provide innovative services and support, including a comprehensive online help center and a user-friendly app. Telenor's commitment to customer service is also evident in their proactive approach to addressing customer issues and their investment in training for their customer service representatives.

4. Ruter

Ruter, the public transportation authority for Oslo and the surrounding areas, has been praised for its customer service. They provide extensive information and support through their website, mobile app, and customer service centers, making public transport in the region accessible and convenient. Ruter's efforts to engage with customers, gather feedback, and continuously improve their services based on this feedback highlight their commitment to customer satisfaction.

5. Vinmonopolet

Vinmonopolet, the government-owned alcoholic beverage retailer, is known for its exceptional customer service. With a monopoly on the retail sale of alcohol in Norway, one might expect a lack of incentive for high customer service standards. However, Vinmonopolet defies this expectation by providing a high level of service, including knowledgeable staff, a wide selection of products, and a focus on responsible drinking. Their staff are trained to offer advice on pairing beverages with food, and the company invests in educating their employees about the products they sell, ensuring customers receive informed and helpful advice.


These companies, through their dedication to customer service, have not only enhanced their reputations but also set a standard for others in their respective industries. Their success underscores the importance of putting customers first and the positive impact this can have on a business's growth and sustainability.

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